

Portage Health’s commitment to service excellence was rewarded in the most recent data from the HCAHPS survey, with the highest ratings in the Upper Peninsula.The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey is the first national, standardized, publicly reported survey of patients’ perspectives of hospital care. The survey collects answers to 10 questions from patients, and compares hospitals nationwide. Portage Health averaged 79.2 percent with best possible answers, which is considerably higher than U.P (70.5 percent) state (71.1 percent) and national (70.7 percent) averages.