Coronavirus (COVID-19) Information

Our hospital is committed to providing the highest quality care and ensuring the safety of our patients, employees, providers, volunteers, and visitors. We are continuing to monitor the evolving situation with the coronavirus (COVID-19) and are taking the necessary steps to ensure we are fully prepared to care for patients, in accordance with guidance from the Centers for Disease Control and Prevention (CDC) and in partnership with our local and state health departments.

COVID-19 Online Risk Assessment

To help support the health of our community, we are providing access to an online COVID-19 risk assessment developed by the Centers for Disease Control and Prevention (CDC). This tool does NOT provide a diagnosis, and it should NOT be used as a substitute for an assessment made by a healthcare provider.


  • The only open entrances to the hospital are the Main Entrance and the Emergency Department Entrance until further notice.
    • The Main Entrance is open the following hours:
      • Monday - Friday: 7:30 am - 6 pm
    • The Emergency Department Entrance is open 24 hours a day, 7 days week

  • The Laboratory provides designated hours for routine lab draws for any at-risk patients.  
    • Laboratory At-Risk Patient Hours: Monday - Friday from 7 am - 9 am
  • Apothecary Houghton hours are Monday - Friday from 9 am - 5 pm until further notice. 
    • At-Risk Patient Hours: Monday - Thursday from 8:30 am - 9 am 
  • Apothecary Hancock is open regular hours: 8:30 am - 6 pm on weekdays and 10 am - 2 pm on weekends.
    • At-Risk Patient Hours: Monday - Friday from 8 am - 8:30 am 
    • Access to the Apothecary can be made through the ED Entrance on weekends.
  • The Patient Access Center is open Monday - Friday from 8 am - 3 pm until further notice. Patients who need to register outside of that time frame can register at the Emergency Department registration.
  • The Guilded Rose Gift Shop is closed until further notice.
  • The UPHS - Portage Café is only open for patients and employees. 
  • PortagePointe is closed to all visitors.



At UP Health System - Portage, our top priority is safeguarding the health and wellbeing of our patients, providers, employees, and community. We continue to closely monitor the prevalence of coronavirus (COVID-19) in our community and follow state and federal guidelines as we adapt our operations to safely care for and support our patients. Our visitor restrictions are as follows:

  • Patients will be limited to one WELL visitor per stay, including one companion for ambulatory appointments.
  • All visitors must be 18 years of age or older, will be screened upon entry, and will be required to wear a mask at all times while in the facility. Visitors are encouraged to help us preserve personal protective equipment (PPE) and wear their own mask if possible.
  • Visitation hours are from 10 am – 8 pm daily.
  • Visitors who do not pass the screening at entry will be asked to reschedule their visit until they are symptom-free.
  • Visitors are NOT allowed for high-risk, isolation, immunocompromised, or respiratory patients who are under observation or test positive for COVID-19.
  • We continue to screen everyone who enters our facilities for symptoms consistent with COVID-19, per CDC guidelines.
  • Please utilize alternative methods of communication, including technology, with patients as much as possible.

As a reminder, PortagePointe continues to have a no visitor policy at this time.

Signage is posted around the facility notifying visitors and the community of these restrictions and guidelines.



Until further notice, all health care facilities must perform a health evaluation of all individuals that are not under the care of the facility each time the individual seeks to enter the facility and must deny entry to those individuals who do not meet the evaluation criteria. The evaluation criteria include:

  • Symptoms of a respiratory infection such as fever, cough, shortness of breath or sore throat;
  • ​And contact in the last 14 days with someone with a confirmed diagnosis of COVID-19.



UP Health System - Portage is taking every precaution to keep our patients and staff safe and prevent the spread of COVID-19 in our facilities. For this reason, we are following the CDC recommendation that anyone who enters our facility must wear a face mask at all times.



Below are a number of resources to help educate you and your family on COVID-19. For more information on the virus, please contact the Western Upper Peninsula Health Department.

Quick Links:

Additional Resources: