About the Billing Process
Understanding Your Bill, Organizing Your Bill, Pay Your Bill
What you can do
Step 1: Before service or admission, be familiar with your insurance
If you are covered by insurance, it is always a good idea to be familiar with your insurance plan and/or contact your insurance carrier before coming to the hospital. Understanding your referral, authorization and financial requirements will help avoid any potential delays or issues. Find out if your policy or plan requires a pre-authorization or referral. If so, contact your insurance company and find out what you need to do to obtain one.
Reminder: Medicare and Medicaid require written orders for all exams.
Step 2: Bring the following to your appointment
Come to your appointment at UP Health System - Portage with your:
- Insurance card
- Name and address of your plan or insurer(s)
- Name and address of your claims payer (if different from insurer)
- Your ID and group numbers
- Name of the policyholder or subscriber
If applicable, for workers’ compensation, automobile, or personal injury cases, we require the name and address of your attorney, as well.
Our medical billing process: Here's how it works
If you have insurance, we submit a claim for payment, and any secondary claims, to the insurance company(ies) under the benefit coverage you specify, including workers’ compensation, auto insurance and personal injury.
If you are uninsured (self-pay), you will be sent an itemized bill requesting payment-in-full within 30 days of your discharge and subsequent monthly statements and/or letters indicating your new balance after payments or adjustments.
Once your insurance company has made payment, we will send you a balance statement for any amount your insurance did not cover. Subsequent monthly statements and/or letters will be sent to you indicating your new balance after any payments or adjustments.
Ultimately, you are responsible for payment of the account.
Please contact your insurance company if it has not paid for your service or procedure after 30 days.
You can contact your insurance company by:
- Calling a number that may be on the back of your insurance card
- Visiting your insurance company's Web site
- Talk to someone in your employer's human resources department
If you do not have insurance, please visit or call the Business Services department at (906) 483-1100 or (800) 573-5001 (toll-free). We have payment plans and financial assistance options, and our financial counselors will work with you to determine if you are eligible for financial assistance or self-pay discounts.
Why so many statements?
UP Health System - Portage bills for its employed-physician services separately from its hospital services. Therefore, most patients will receive at least two bills from UP Health System - Portage: one for hospital (facility) services and one for hospital-employed physician services. You also may receive other bills from non-UP Health System - Portage staff that are related to your stay at the hospital (i.e. Superior View Radiology - (877) 424-3330).
Understanding Your Bill
The first step to understanding your UP Health System - Portage bills is to realize there are two types of bills you may receive from us. We send bills for physician services, which include office visits. And we send bills for hospital services, which include laboratory fees, inpatient stays, emergency room visits, etc.
Below are two keys to understand your bills. One is a key for the hospital services bill. The other is a key for the physician services bill.
Organizing Your Bills
Organizing medical bills and statements can be challenging. To help, we have put together a list of tips that you may find helpful in creating a system for managing these important documents.
After a hospital stay or a visit to your doctor, you may receive different types of documents, such as bills, account statements, medical insurance claim forms and prescription information. It is important to keep these together and in order. To start, it is helpful to get a large notebook with dividers and pockets. Several plain folders or an accordion file will also work.
Label the pockets or individual folders for the following:
- Each provider of service (your physician, hospital, clinic etc.)
- Prescription information
- Extra insurance forms
Review statements carefully
Make sure you understand the bills and statements you receive. If you have any questions, call the number on the bill or statement for clarification. Ask for an itemized statement from the Billing Department to help you understand the list of charges if one is not provided.
Read each bill or statement carefully and thoroughly.
Review the information looking for:
- Name of the provider
- Address of the provider
- Your account number
- Date of service and associated charges
- Description of service
- Your name, and insurance information including Medicare
- Phone number to call with questions
Explanation of benefits (EOB)
If you have health care insurance, you can expect to receive an explanation of benefits (EOB) from your insurer. This will state whether a charge was paid, denied or if additional information is needed. Sort the EOBs you receive by provider of service and total amount charged. Provider names will appear as that of your hospital, physician’s office, lab, etc.
Separate the bills you receive by the name of the provider. Look for the service date (the date you had the test or procedure or the date of your doctor’s office visit) and the total amount of the charge as you sort and organize documents related to each provider.
Next, match the provider statement with the insurance payment statements (EOB forms).
Take the provider bill and look for the service date and the amount of the charge. Next look at the insurance EOBs you have received, and then the supplemental EOBs (if you are covered under more than one insurance plan).
Clip them together in this order:
- Place the provider bill on top
- Then attach the insurance payment statement (EOB)
- Lastly, attach the supplemental EOB form, if applicable
Proceed with the rest of the provider bills, following the same procedure. Place any duplicates in a separate stack to be discarded.
If your primary insurance has paid on the claim, then any supplemental insurance you have can be billed. If the service provider is billing insurance for you, then simply file the insurance payment form in the correct provider folder or divider as your record.
However, if you must submit the claim with your secondary insurance, it’s important to make a photocopy of the EOB form and the provider bill. Write on the copies your supplemental identification number, then mail both the EOB form and the itemized bill to the insurance company. Please note: Some insurance companies require their own claim form also be included. Follow your insurance company’s procedures.
When each provider charge has been paid by your insurance, and there is no remaining balance due, mark the bill as paid. File together the provider statement, the EOB form and the other insurance determination of benefits form in the proper folder or divider.
Keep Track of Payments
To keep track of all the payments, make a record of the information on a sheet of paper for easy review.
Make a list of the following:
- Provider of service
- Account number
- Date of service
- Total charge for service
- Amount paid by insurance if applicable
- Amount paid by you
- Current balance
Pay Your Bill
To pay your UP Health System - Portage bills online, you will need:
- A UP Health System - Portage account number. This is found on your statement. Depending on the services, you may have more than one account number. If you have multiple statements with different account numbers each will have to be entered separately to pay them online. NOTE: If statements are paid separately, you will have multiple transactions on your credit card statement. Please call (906) 483-1100 if you have any questions.
- The patient's last name.
You can find the account number on your statements from UP Health System - Portage(see below for an example).
Using this online tool, you can pay UP Health System - Portage bills and UP Health System - Portage Medical Group bills. Bills that you receive from partner services must be paid to that service (i.e. Superior View Radiology, Home Care and Hospice, Apothecary and Home Medical Equipment).
For more information, please call (906) 483-1100.
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