During Your Stay
Expressing Your Concerns
You and your family have the opportunity to offer suggestions or comments in writing or verbally to any member of your healthcare team. Since one of our ongoing goals is to listen and address all patient and family comments, a timely response with appropriate action will occur upon receipt of your question or grievance.
If you do not want to speak with an employee of Portage regarding your concern, you may call The Joint Commission at (800) 994-6610.
Smoking Policy
For your health and the health of others, the use of tobacco products will not be permitted on any Portage Health property. By providing a tobacco-free environment for our patients, visitors, physicians and employees, we’re doing our part to promote health in the Keweenaw.
Parking
As a benefit to our patients and visitors, all parking at Portage Health is free. It may be helpful to make a note of exactly where you are parked so you can quickly find your car as you leave.
What are my rights and responsibilities as a patient?
You have certain rights and responsibilities while you are a patient at Portage Health. They cover everything from controlling decisions about your healthcare, to providing accurate information about your health.
For a detailed list of your rights and responsibilities, refer to the flyer, "Your Rights and Responsibilities As Our Patient" that will be provided by Portage Health or click here to read them online. For another copy, or if you have questions, contact Patient Registration at (906) 483-1000.
Newspapers and Magazines
Newspapers and magazines are available in waiting rooms around the hospital.
Television
Each patient's room at Portage is equipped with a television free of charge. In additional to local and cable broadcasting channels, Portage also provides DVD players.
Telephones
Pay telephones are located around the corner from the main lobby.
Each patient room (except Critical Care rooms) is equipped with a telephone.
To make calls to numbers with the "483" prefix, simply dial the last four digits.
To make a local call, dial "9" followed by the number.
Long distance calls must be charged to a personal calling card. If necessary, the Portage switchboard can assist you in making collect long distance calls.
Telephone: (906) 483-1000 or dial 1000 from a hospital phone
Cellular Phones
We ask that patients and visitors refrain from using cellular phones in certain areas of the hospital as they may interfere with patient care equipment. If you are unsure whether you can use your cell phone or not, ask a Portage Health employee.
Automatic Teller Machine (ATM)
There is an ATM courtesy of the Michigan Tech Employee's Credit Union located in the main lobby.
Room Maintenance
Portage Health has state-of-the-art facilities. All federal, state and local safety codes are followed or exceeded. If you need the temperature in your room adjusted, contact your nurse.
Patient rooms are cleaned daily.