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Feedback leads to perioperative upgrades

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HANCOCK – The public spoke, and we listened.

New Waiting Room 1Portage Health recently completed more than $70,000 in upgrades to its perioperative service department, which includes a private family waiting room and patient cubicles.

“This was all done because of patient comments in the post-visit survey,” said Nancy Archambeau, RN, perioperative services coordinator. “We take great pride in these improvements to our community’s largest healthcare facility.”

The sizable waiting room features stylish new furniture, a 46” high definition television, a pull-down bed, and free coffee and water to help make the wait more comfortable for families.

New Waiting Room 2“Some of these families wait in here for several hours, and they’re now able to do it in a private, comfortable setting,” said Archambeau. “It’s warm, inviting and a more comfortable place for these families who are going through a difficult time.”

There is also a separate private counseling area where doctors can meet one-on-one with loved ones after a surgery.

“The changes have been received very well by patients so far,” Archambeau said.

New Glass DoorsThe new patient cubicles are in the same area as they were before, but sliding glass doors have been installed in all 12 cubicles.

“Patient feedback told us it was too noisy,” Archambeau said. “These glass doors are convenient, easy to use and have already garnered many positive comments from recurring patients.”

Curtains are still available to create a completely private area, while the glass doors cut the noise to a minimum.

“It’s all about the patient’s and their family’s satisfaction with our services,” said Glenn Patrick, director of facilities. “Investments in our facility such as this are vital to our community’s health moving forward.”

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