Media Releases

Dialysis Center modifies clinical and visitor's hours

(Services) Permanent link
HANCOCK – The Portage Health Dialysis Center is changing clinic hours to 8 a.m. to 5:30 p.m. beginning on Monday, March 19.

Portage Health Dialysis Center 2“The change in hours will increase patient safety, patient satisfaction and efficiency,” said Karen Kelley, dialysis director.

Previously, the center opened at 6:30 a.m., which is often too early for patients who travel to Hancock from L’Anse, Ontonagon or Copper Harbor.

“When we opened in 2000, and even as recent as five years ago, the majority of our patients wanted to be here early,” Kelley said. “That has shifted, people are more interested in coming a little bit later in the morning.”

The center will see patients later into the afternoon to make up for the later start. Kelley said the center is also changing its model of care.

“We’re having a paradigm shift in how patients initiate and discontinue treatment on a daily basis,” Kelley said. “This change came after a strong evaluation of our workflow, and also includes a new patient-scheduling software.”

The decision to add the new software, ScheduleWise, was suggested by a class from the Michigan Tech School of Business and Economics.

“The students did a lean project where they examined patient flow, eventually concluding that new software would help,” Kelley said.

With the change of clinic hours, visitor’s hours have changed as well. Visitors are welcome from 9:30 to 11 a.m. and 2:30 to 4 p.m.

For more information about the Portage Health Dialysis Center, visit portagehealth.org/dialysis.

One-day closure scheduled for University Center

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HOUGHTON – Portage Health-University Center will be closed on Friday, March 23, 2012, as part of Portage Health’s $4.3 million renovation at the clinic.

University Center ExpansionThe clinic will reopen on Monday, March 26, 2012 for regular business hours in the newly constructed space.

The new space features a more spacious and comfortable registration area/waiting room, state-of-the-art patient-care areas and a larger revamped pharmacy.

All of these new areas will be open on March 26, when phase 2 of the renovation begins. Phase 2 includes renovating the current clinic, which was built in 2000. In August, the entire complex is expected to be open.

Patients are being asked to either visit Portage Health Express Care in Houghton or Portage Health’s main campus in Hancock if they need to be seen that day.

The Apothecary – Hancock will be open normal hours, and free delivery is available as usual. Call 483-1919 to reach the Hancock office, or to learn more about free delivery.

Visit portagehealth.org/universitycenter for more information about the project.

HANCOCK 

500 Campus Drive
Hancock, MI 49930
(906) 483-1000

HOUGHTON 

921 W. Sharon Avenue
Houghton, MI 49931
(906) 483-1777

Express Care 

LAKE LINDEN 

945 Ninth Street
Lake Linden, MI 49945
(906) 483-1030

ONTONAGON 

751 S. Seventh Street
Ontonagon, MI 49953
(906) 884-4120

UNIVERSITY CENTER 

600 MacInnes Drive
Houghton, MI 49931
(906) 483-1860

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