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  • Patient Satisfaction

    Portage Health is committed to making sure your healthcare experience meets your needs and expectations. Patient Satisfaction Quality goes beyond simply measuring clinical care. It is important for us to know how you perceive the care you received. Portage Health participates in a number of programs that compare our patient feedback to national, state, and regional data. We do this so we can measure and improve the overall quality of care our patients receive.


    In late 2006, CMS initiated the HCAHPS (Hospital Consumer Assessment of Healthcare Provider Systems) survey program. The HCAHPS goal is to provide the public a means to compare inpatient satisfaction survey scores among hospitals. The HCAHPS survey allows the public to compare more than 3,700 hospitals nationwide. CMS allows hospitals to conduct other patient satisfaction surveys in conjunction with HCAHPS. Portage Health raises the bar on patient satisfaction and quality standards by simultaneously conducting the Press Ganey survey and the HCAHPS survey.

    HCAHPS Infographic image 

    More information

    For more information, or if you have questions about HCAHPS or Press Ganey visit these web sites:

    Press Ganey 


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