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  • Patient Satisfaction

    Portage Health is committed to making sure your healthcare experience meets your needs and expectations. Patient Satisfaction Quality goes beyond simply measuring clinical care. It is important for us to know how you perceive the care you received. Portage Health participates in a number of programs that compare our patient feedback to national, state, and regional data. We do this so we can measure and improve the overall quality of care our patients receive.

    HCAHPS

    In late 2006, CMS initiated the HCAHPS (Hospital Consumer Assessment of Healthcare Provider Systems) survey program. The HCAHPS goal is to provide the public a means to compare inpatient satisfaction survey scores among hospitals. The HCAHPS survey allows the public to compare more than 3,700 hospitals nationwide. CMS allows hospitals to conduct other patient satisfaction surveys in conjunction with HCAHPS. Portage Health raises the bar on patient satisfaction and quality standards by simultaneously conducting the Press Ganey survey and the HCAHPS survey.

    HCAHPS Infographic image 

    More information

    For more information, or if you have questions about HCAHPS or Press Ganey visit these web sites:

    Press Ganey 

    HCAHPS 

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HANCOCK 

500 Campus Drive
Hancock, MI 49930
(906) 483-1000

HOUGHTON 

921 W. Sharon Avenue
Houghton, MI 49931
(906) 483-1777

Express Care 

LAKE LINDEN 

945 Ninth Street
Lake Linden, MI 49945
(906) 483-1030

ONTONAGON 

751 S. Seventh Street
Ontonagon, MI 49953
(906) 884-4120

UNIVERSITY CENTER 

600 MacInnes Drive
Houghton, MI 49931
(906) 483-1860

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