Patient Satisfaction
Quality goes beyond measuring clinical care. It is important to know how our patients feel about their care. By participating in a program that compares our patient feedback to national data, we can improve our overall quality of care.
Press Ganey
Excellent quality and service are top priorities at Portage Health. As part of continuous quality improvement efforts, Portage Health commissions Press Ganey to measure patient satisfaction. Press Ganey offers one of the highest patient satisfaction survey benchmarks. Press Ganey's methodology strives for excellence in the survey measurement scale of Excellent, Very Good, Good, Fair or Poor. Portage Health's utilization of Press Ganey and its high benchmarks is driven by our mission to provide excellent care for patients and their families.
Patient Satisfaction Scores from Press Ganey: Apr 2010-Mar 2011
The percentages are the number of "Very Good" and "Excellent" responses on patient surveys.
| Inpatient Unit |
90% |
| Ambulatory Surgery |
92.8% |
| Emergency Department |
91.8% |
| Home Health Care |
91.7% |
| Medical Practice |
91.7% |
| Outpatient Services |
94.2% |
HCAHPS
In late 2006, CMS initiated the HCAHPS (Hospital Consumer Assessment of Healthcare Provider Systems) survey program. The HCAHPS goal is to provide the public a means to compare inpatient satisfaction survey scores among hospitals. The HCAHPS survey allows the public to compare more than 3,700 hospitals nationwide. CMS allows hospitals to conduct other patient satisfaction surveys in conjunction with HCAHPS. Portage Health raises the bar on patient satisfaction and quality standards by simultaneously conducting the Press Ganey survey and the HCAHPS survey.
For more information, or if you have questions about HCAHPS or Press Ganey visit these web sites:
Press Ganey
HCAHPS